Effective Date: 08/25/2025

At C&J’s Remodel and Construction, we strive to deliver exceptional service and craftsmanship on every project. Because our work is custom and project-specific, our refund and cancellation policy is designed to protect both our customers and our team.

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1. Deposits

• A deposit is required to secure your project and schedule materials and labor.

• Deposits are non-refundable once work has been scheduled or materials have been ordered.

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2. Cancellations

• If you cancel your project before materials are ordered or work is scheduled, your deposit may be refundable, less any administrative or consultation fees.

• If you cancel after materials are ordered or work has begun, you will be responsible for the cost of materials purchased and any labor already performed.

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3. Change Orders

• If you request changes after a project has started, additional charges may apply.

• Refunds are not provided for work already completed under the original scope.

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4. Completed Work & Satisfaction Guarantee

• We do not offer refunds for completed work. However, we stand behind the quality of our craftsmanship.

• If there is an issue with workmanship, we will make reasonable efforts to correct it under the terms of your warranty or service agreement.

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5. Special Order Items

• Any custom or special-order items (such as cabinets, windows, doors, fencing materials, or specialty fixtures) are non-refundable once ordered.

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6. Refund Processing

• Approved refunds (if applicable) will be processed within 10 business days using the original payment method.

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7. Paint Policy

We strive to provide professional, high-quality painting services. To set clear expectations, please note the following:

1. Color Selection

   • Customers are responsible for final paint color approval.

   • We recommend testing samples in your space before work begins. We are not responsible for dissatisfaction with a chosen color once applied.

2. Coverage & Number of Coats

   • Standard painting quotes include two coats of paint unless otherwise specified.

   • Additional coats required for full coverage (such as drastic color changes or low-coverage paints) will be billed as a change order.

3. Surface Preparation

   • Our painting includes standard prep (light sanding, patching small nail holes, caulking minor gaps).

   • Extensive repairs (e.g., drywall replacement, large patching, texture matching, or stain-blocking) are not included unless specifically stated in your estimate.

4. Finish & Touch-Ups

   • We make every effort to deliver a uniform, professional finish.

   • Minor imperfections (such as roller marks, slight variations in sheen, or small touch-up spots) are considered normal within industry standards.

   • A final walk-through will be conducted to identify and complete reasonable touch-ups.

5. Customer-Supplied Paint

   • If the customer supplies paint, we cannot guarantee coverage, durability, or finish.

6. Exclusions

   • We are not responsible for paint failure due to moisture problems, structural issues, or previously applied incompatible coatings.